Kahnawake Gaming Commission Problem Gaming and Player Dispute Resolution Policy Changes
January 26, 2012
The Kahnawake Gaming Commission has been around since the inception of the online casino industry and is synonymous with the regulation of many well known Microgaming powered casinos like Roxy Palace.
Recently the Commission announced that it would be enforcing two significant changes in regulations that would greatly assist casino players in their interactions with online casinos licensed by the Kahnawake Gaming Commission; these include both player dispute resolutions and self-exclusion policies.
Until this point, players with problem gambling symptoms were only able to request that deposit limits be put in place or opt for the self-exclusion option whereby the casino would not allow them to play from the casino itself and these requests were largely granted at the discretion of casino management. The Kahnawake Gaming Commission has taken this a step further with their new policy implementation and players are now able to convey their self-exclusion intent at either one or a number of online casinos directly to the commission via a dedicated website and e-mail address. This information is then checked by a Compliance officer and sent as a directive to the casino/s concerned, thus ensuring that they comply with the self-exclusion request and prohibit the player from depositing and playing at the casino.
The Kahnawake Gaming Commission has also made good on its promise to improve dispute resolution processes for players wagering at online casinos licensed in its jurisdiction and has appointed a Dispute Resolution Officer that can be contacted directly in writing should any issues arise. Fully comprehensive information regarding the nature of the dispute, the complainants identity and steps taking in attempting to resolve the issue with the online casino must be submitted in full and will be acknowledged within 24 hours and assigned a case file number. The Commission will then review all information to establish validity and if a valid cause for complaint is found, will proceed with an investigation into the matter. All Kahnawake licensed casinos are compelled to answer to the complaint within 7 days after which the commission will announce its decision and ensure that the issue is resolved accordingly.
These efforts just go to show that the once complacent Kahnawake Gaming Commission is getting serious about preventing problem gambling and helping those who can’t help themselves, which in turn speaks volumes for continued accountability and quality of the ever responsible Microgaming powered group of casinos.
Mega Moolah Jackpot Hit at $3.84 Million
October 17, 2011
It has recently been reported that Microgaming’s Mega Moolah Progressive Jackpot Slot was hit last week with the jackpot standing at almost $4 million!
At present the details have not been released as the lucky winner is still undergoing verification processes, but once these are complete he/she will receive an outstanding $3.84 million payout! Once official, this will also be Mega Moolah’s tenth big jackpot win since its release and while not the biggest recorded win (which was in fact valued at over $6 million) it is still a life changing amount of money.
The great thing about the Mega Moolah Slot is that once the jackpot is hit, the jackpot doesn’t reset at a small amount but rather reverts to the $1 million mark, which means that even if it is hit again shortly thereafter, the winner still receives a generous prize. So if you’ve never played Mega Moolah, read the review here or play now at Spin Palace Casino.
Full Tilt Employees and Players Anxiously Await News
September 26, 2011
Last week news of Full Tilt Poker’s demise began to surface as allegations regarding the running of a Ponzi Scheme as well as the defrauding of thousands of poker players by the company’s directors emerged in casino news headlines.
While the legal drama unfolds, Full Tilt Poker’s employees based in Dublin, Ireland nervously await any news regarding what the future holds for the company and their jobs.
According to reports, employees describe the morale as “Bad” and told reporters that there had been “no communication” from management as to what was happening and whether or not they would still have jobs going forward.
Thousands of poker players have also been left in the dark as to what has happened to their money as no withdrawals from their Full Tilt player accounts are being processed at present.
eCogra accredited online casinos enjoy low complaint ratios
July 21, 2011
If you’re at all familiar with the online casino world you’ll know the name eCogra which has earned its reputation as the leading online casino accreditation organisation within the industry. This watchdog body applies rigorous standards to casinos bearing its seal and releases bi-annual dispute resolution statistics based on the cases reported regarding approved casinos.
The first report of 2011 was recently released and findings indicated that eCogra certified casino operators have maintained a considerably low complaint ratio which equates to an average of under 0.5% per site each month for the first half of the year. Currently eCogra has over 145 major online gambling sites registered with the organisation and offers free dispute resolution to players bearing the eCogra “Safe and Fair” seal. In the year to date eCogra has received 475 complaints, 57 of which were from casinos not accredited by the body and 60 of which were classified as invalid due to lack of supporting information and documentation required. Therefore a total of 358 legitimate complaints were received, 41% of which involved cash-in issues, 23% bonus related problems, and 21% reported involved locked accounts.
What was most impressive about report findings was that the majority of valid complaints received were resolved within 72 hours, indicating and overwhelming willingness of casino operators to ensure the speedy resolution of legitimate issues arising. eCogra’s Fair Gaming Advocate Tex Rees commented that the body did receive a small percentage of complaints from players trying to circumvent terms and condition governing play and payouts at the casinos and that these types of players were increasingly creative in their tactics which has necessitated operators to develop correspondingly improved methods of identification and account closure.
So while issues arise at even the best online casinos, what sets the really good casinos apart is the speed and efficiency with which the resolution of these disputes occurs, and eCogra certified casinos like Spin Palace and Roxy Palace surely do make an impact when it comes to this. So always check for the seal to ensure that you’ll enjoy safe and secure gaming and if issues do arise, they’ll be sorted out quickly.
Mega Moolah Slot launched on Android
June 23, 2011
The Mega Moolah Progressive Online Slot is one of the web’s most popular and played games, and as anyone who has ever played it can tell you, it’s not hard to see why. With its wild African theme, this slot is jam-packed with vibrant graphics, outstanding features and also has a reputation for payouts in the millions of dollars if you’re lucky enough to hit the jackpot.
While Mega Moolah is readily available at Microgaming powered online casinos like Spin Palace, it is now also accessible on Android smartphones, meaning that you can now play it wherever you are thanks to Spin 3 who has made it available on their mobile platform. The mobile version of the game is an exact replica of the original and retains all of the jackpot games, bonus prizes and features of the online slot which is a big bonus given that games are often “adapted” for mobile and lose their appeal, but this definitely is not the case here.
The launch of the Mega Moolah Android application is an indication of the widening focus of casino developers. In the past new releases were launched on Apple products like the iPad and iPhone only but now the focus has shifted to include Android devices. This is largely due to the Android OS gaining popularity and vast segments of the mobile entertainment market share, making it a “must” for players within the mobile casino industry.
The Lord of the Rings: the Fellowship of the Ring Slot Live
September 3, 2010
There is very little out there that justifies the RoyalCasinoGuide.com team revisiting an already published piece of news but the latest Microgaming The Lord of The Rings: The Fellowship of the Ring Slot has us doing just that!
The launch of this slot had our team clamouring for their PC’s at the stroke of midnight, all trying to be the first to play the game that has been at the centre of so much hype and industry attention and we’re proud to announce that The Fellowship of the Ring Slot is not only live at your favourite Microgaming powered casino but also one of the best slots you’ll ever play.
The previews had made some huge promises and the actual product has not fallen short of these. The game features breathtaking scenes from the actual Fellowship of the Ring motion picture, (compliments of Microgaming’s new Cinematic Spins technology) which play as the reels spin and come to life before your eyes as the various trigger symbols align. You’ll meet all of your favourite characters from Frodo to Legolas, Aragon and Arwen, not to mention that the Eye of Sauron will be on you as you play. The music is epic and will have your heart racing and soaring with every beat and then of course, there are the 243 ways to win in this amazing slot which are sure to up the excitement level that much more.
In short, the game is nothing short of a masterpiece that is sure to join the legendary and most popular slots of our time and stay a firm favourite for years to come. So don’t miss out, play it now!
PayPal back in the game at select casinos
July 30, 2010
Every gamblers favourite online payment method and e-wallet, Paypal is reportedly renewing its full service to select online casinos which means that players will once again be able to use this popular payment method when playing online. This decision comes a year after withdrawing from the online casino industry due to industry instability.
It has been reported that while the Ladbrokes and 32Red group’s were the first two companies to establish new agreements with the e-commerce giant, Virgin Casino also reached an agreement with PayPal last week.
The shift is very good news for online casino players who once enjoyed the safety and convenience of PayPal’s money transfer services. While the organisation has largely moved away from the online gambling sector due to a decision made by its parent company (eBay) after being accused of violating the law by the United States federal government when transferring funds to offshore gambling websites.
The company did however still maintain some ties to the industry through agreements like those signed with casino giant 888.com whereby e-wallet provider Neovia was employed to enable players to use PayPal as an online payment method to online casinos via the Neovia’s Netbank system. Which just goes to show where there is a will there is a way for the world’s most widely used online payment company, it really is no wonder that they generate annual revenue well in excess of $2 billion.
Microgaming Top Software Provider Yet Again
April 26, 2010
Microgaming has long been our online casino software of choice for a number of reasons. Not only do they provide a quality gaming experience to players through their use of state of the art, lifelike graphics and sound in all of their games, but the casinos powered by this brand also offer the best service around.
This notion was re-enforced for the 4th time when Microgaming was yet again named the winner of the prestigious iGB Affiliate Awards evening held in London earlier this year. The iGB Awards recognise the leaders in the online casino industry and allow the casino affiliate community to vote for its own winners in 23 categories from software to the best casino payment methods. The winners are chosen from amongst over 4000 votes.
Microgaming’s CEO Roger Raatgever expressed the company’s delight at being honoured as the best software provider for the fourth year in a row. He stated that an award received from the affiliate community was a true honour and that the company remained passionate and commited to continuing to provide an outstanding product offering.
The entire industry can’t be wrong, but don’t take our word for it, check out reviews of the top of the Microgaming powered casinos like Spin Palace here.
The Lord of the Rings licensed to Microgaming
February 8, 2010
Microgaming has been an industry leader for many years now and it’s recently signed multi-year licensing agreement with Warner Bros Digital Distribution to create a series of video slots based on the legendary The Lord of the Rings trilogy once again proves this.
Tolkien fans are guaranteed to be glued to their PC’s (and seats) as these slots are set to be as iconic as the trilogy movies have been due to the fact that Microgaming has acquired permission to use animation materials, themes and characters from all of the motion pictures to date including: The Lord of the Rings: The Fellowship of the Ring, The Lord of the Rings: The Two Towers and The Lord of the Rings: The Return of the King.
Microgaming is renowned for strategic business decisions that this seems to the best one yet. Not only did The Lord of the Rings trilogy generate $3 billion in box office revenue, it also earned 30 Academy Award nominations and received 17 first place awards, including Best picture. It is only a logical conclusion then that the film will translate well into an online game and that players will be delighted to become a part of this fantasy world in the form of a high quality, graphically superb video slot.
Roger Raatgever, CEO of Microgaming, recently announced that the the group was very excited at the prospect of creating state-of-the-art video slots from the best movie trilogy of the decade and are looking forward to bringing The Lord of the Rings to Microgaming powered casinos across the net, where the company’s expertise in game quality and speed to market will ensure its success. He added that The Lord of the Rings had a massive loyal fan base with over 97% awareness of the film franchise, as well as phenomenal and unprecedented home video success.
A release date has not been finalised as yet, but you can be sure that when it has been announced, Royal Casino Guide will be at the top of the list for all the latest updates, so make sure you check back often!
Extending the Royal Family
August 21, 2009
RoyalCasinoGuide.com is pleased to announce an extension to the “Royal Family” with the introduction of its sister portal MonarchGaming.com.
While RoyalCasinoGuide.com is focused primarily on slots and the best places on the net to play them, Monarch Gaming offers a greater variety of information across all casino games including (but not limited to) Slots, Blackjack, Roulette, Video Poker, Baccarat, Craps, Keno and skill games. It’s a sure bet that if there is a casino game out there that you want to learn about, you’ll find it and a whole lot more here.
With gambling professionals at the helm, this online casino website has been designed with the hardcore gambler in mind and offers wealth of information when it comes to online casinos, game strategies, bonuses and promotions and online casino news, not to mention some pretty entertaining and insightful gambling stories that these industry veterans have racked up over the years.
So if your fancy exceeds the scope of slots and slots casino royalty or there’s something you’d like to find out that RoyalCasinoGuide.com doesn’t currently offer, then the Monarch Gaming kingdom is definitely worth a visit.
