(English) Kahnawake Gaming Commission Problem Gaming and Player Dispute Resolution Policy Changes

January 26, 2012

The Kahnawake Gaming Commission has been around since the inception of the online casino industry and is synonymous with the regulation of many well known Microgaming powered casinos like Roxy Palace.

Recently the Commission announced that it would be enforcing two significant changes in regulations that would greatly assist casino players in their interactions with online casinos licensed by the Kahnawake Gaming Commission; these include both player dispute resolutions and self-exclusion policies.

Until this point, players with problem gambling symptoms were only able to request that deposit limits be put in place or opt for the self-exclusion option whereby the casino would not allow them to play from the casino itself and these requests were largely granted at the discretion of casino management. The Kahnawake Gaming Commission has taken this a step further with their new policy implementation and players are now able to convey their self-exclusion intent at either one or a number of online casinos directly to the commission via a dedicated website and e-mail address. This information is then checked by a Compliance officer and sent as a directive to the casino/s concerned, thus ensuring that they comply with the self-exclusion request and prohibit the player from depositing and playing at the casino.

The Kahnawake Gaming Commission has also made good on its promise to improve dispute resolution processes for players wagering at online casinos licensed in its jurisdiction and has appointed a Dispute Resolution Officer that can be contacted directly in writing should any issues arise. Fully comprehensive information regarding the nature of the dispute, the complainants identity and steps taking in attempting to resolve the issue with the online casino must be submitted in full and will be acknowledged within 24 hours and assigned a case file number. The Commission will then review all information to establish validity and if a valid cause for complaint is found, will proceed with an investigation into the matter. All Kahnawake licensed casinos are compelled to answer to the complaint within 7 days after which the commission will announce its decision and ensure that the issue is resolved accordingly.

These efforts just go to show that the once complacent Kahnawake Gaming Commission is getting serious about preventing problem gambling and helping those who can’t help themselves, which in turn speaks volumes for continued accountability and quality of the ever responsible Microgaming powered group of casinos.

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(English) Mega Moolah Jackpot Hit at $3.84 Million

October 17, 2011

It has recently been reported that Microgaming’s Mega Moolah Progressive Jackpot Slot was hit last week with the jackpot standing at almost $4 million!

At present the details have not been released as the lucky winner is still undergoing verification processes, but once these are complete he/she will receive an outstanding $3.84 million payout! Once official, this will also be Mega Moolah’s tenth big jackpot win since its release and while not the biggest recorded win (which was in fact valued at over $6 million) it is still a life changing amount of money.

The great thing about the Mega Moolah Slot is that once the jackpot is hit, the jackpot doesn’t reset at a small amount but rather reverts to the $1 million mark, which means that even if it is hit again shortly thereafter, the winner still receives a generous prize. So if you’ve never played Mega Moolah, read the review here or play now at Spin Palace Casino.

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(English) Full Tilt Employees and Players Anxiously Await News

September 26, 2011

Last week news of Full Tilt Poker’s demise began to surface as allegations regarding the running of a Ponzi Scheme as well as the defrauding of thousands of poker players by the company’s directors emerged in casino news headlines.

While the legal drama unfolds, Full Tilt Poker’s employees based in Dublin, Ireland nervously await any news regarding what the future holds for the company and their jobs.

According to reports, employees describe the morale as “Bad” and told reporters that there had been “no communication” from management as to what was happening and whether or not they would still have jobs going forward.

Thousands of poker players have also been left in the dark as to what has happened to their money as no withdrawals from their Full Tilt player accounts are being processed at present.

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(English) eCogra accredited online casinos enjoy low complaint ratios

July 21, 2011

If you’re at all familiar with the online casino world you’ll know the name eCogra which has earned its reputation as the leading online casino accreditation organisation within the industry. This watchdog body applies rigorous standards to casinos bearing its seal and releases bi-annual dispute resolution statistics based on the cases reported regarding approved casinos.

The first report of 2011 was recently released and findings indicated that eCogra certified casino operators have maintained a considerably low complaint ratio which equates to an average of under 0.5% per site each month for the first half of the year. Currently eCogra has over 145 major online gambling sites registered with the organisation and offers free dispute resolution to players bearing the eCogra “Safe and Fair” seal. In the year to date eCogra has received 475 complaints, 57 of which were from casinos not accredited by the body and 60 of which were classified as invalid due to lack of supporting information and documentation required. Therefore a total of 358 legitimate complaints were received, 41% of which involved cash-in issues, 23% bonus related problems, and 21% reported involved locked accounts.

What was most impressive about report findings was that the majority of valid complaints received were resolved within 72 hours, indicating and overwhelming willingness of casino operators to ensure the speedy resolution of legitimate issues arising. eCogra’s Fair Gaming Advocate Tex Rees commented that the body did receive a small percentage of complaints from players trying to circumvent terms and condition governing play and payouts at the casinos and that these types of players were increasingly creative in their tactics which has necessitated operators to develop correspondingly improved methods of identification and account closure.

So while issues arise at even the best online casinos, what sets the really good casinos apart is the speed and efficiency with which the resolution of these disputes occurs, and eCogra certified casinos like Spin Palace and Roxy Palace surely do make an impact when it comes to this. So always check for the seal to ensure that you’ll enjoy safe and secure gaming and if issues do arise, they’ll be sorted out quickly.

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