Kahnawake Gaming Commission Problem Gaming and Player Dispute Resolution Policy Changes
January 26, 2012
The Kahnawake Gaming Commission has been around since the inception of the online casino industry and is synonymous with the regulation of many well known Microgaming powered casinos like Roxy Palace.
Recently the Commission announced that it would be enforcing two significant changes in regulations that would greatly assist casino players in their interactions with online casinos licensed by the Kahnawake Gaming Commission; these include both player dispute resolutions and self-exclusion policies.
Until this point, players with problem gambling symptoms were only able to request that deposit limits be put in place or opt for the self-exclusion option whereby the casino would not allow them to play from the casino itself and these requests were largely granted at the discretion of casino management. The Kahnawake Gaming Commission has taken this a step further with their new policy implementation and players are now able to convey their self-exclusion intent at either one or a number of online casinos directly to the commission via a dedicated website and e-mail address. This information is then checked by a Compliance officer and sent as a directive to the casino/s concerned, thus ensuring that they comply with the self-exclusion request and prohibit the player from depositing and playing at the casino.
The Kahnawake Gaming Commission has also made good on its promise to improve dispute resolution processes for players wagering at online casinos licensed in its jurisdiction and has appointed a Dispute Resolution Officer that can be contacted directly in writing should any issues arise. Fully comprehensive information regarding the nature of the dispute, the complainants identity and steps taking in attempting to resolve the issue with the online casino must be submitted in full and will be acknowledged within 24 hours and assigned a case file number. The Commission will then review all information to establish validity and if a valid cause for complaint is found, will proceed with an investigation into the matter. All Kahnawake licensed casinos are compelled to answer to the complaint within 7 days after which the commission will announce its decision and ensure that the issue is resolved accordingly.
These efforts just go to show that the once complacent Kahnawake Gaming Commission is getting serious about preventing problem gambling and helping those who can’t help themselves, which in turn speaks volumes for continued accountability and quality of the ever responsible Microgaming powered group of casinos.
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